Patient Access Representative
Clinical Health Network For TransformationUnited States
Posted December 1, 2021
34000 - 51000 USD
Full Time
About the Company
Clinical Health Network for Transformation (CHN) is a collaboration between Planned Parenthood affiliates across the United States, aiming to support the mission and promise of Planned Parenthood to bring high-quality, affordable care to every member of our communities.
Job Description
The Patient Access Representative is responsible for representing Clinical Health Network for Transformation (CHN) to consumers in a friendly, positive, and effective manner, handling a large volume of inquiries via phone and other contact methods, and providing exceptional customer service.
Requirements
- Demonstrate proficiency navigating systems, working with complex workflows, managing telephone calls, online requests, and/or faxes and other contact channels
- Answer incoming calls professionally and seek to assist the patient however possible
- Maintain a positive, welcoming attitude in all patient interactions
- Offer prompt assistance to patients for a variety of services, including registering new patients into the EHR system, booking, canceling, and rescheduling appointments, inputting and updating insurance information, and more
Benefits
- Health Care Coverage (Medical, Dental, & Vision)
- Flexible Spending Accounts and Health Savings Account
- Short-Term Disability and Basic Life & AD&D Insurance provided by CHN
- Voluntary elections for Long Term Disability and Additional Life & AD&D Insurance available at cost
- Employee Assistance Program
- Retirement Plan, 3% employer match after one year of service
- Paid Time Off Program includes accrual-based PTO, Health Time Off (HTO), and nine (9) paid Holidays
