Patient Access Representative

The Patient Access Representative is responsible for representing Clinical Health Network for Transformation (CHN) to consumers in a friendly, positive, and effective manner, handling a large volume of inquiries via phone and other contact methods, and providing exceptional customer service.

Requirements

• Demonstrate proficiency navigating systems, working with complex workflows, managing telephone calls, online requests, and/or faxes and other contact channels
• Answer incoming calls professionally and seek to assist the patient however possible
• Maintain a positive, welcoming attitude in all patient interactions
• Offer prompt assistance to patients for a variety of services, including registering new patients into the EHR system, booking, canceling, and rescheduling appointments, inputting and updating insurance information, and more

Benefits

• Health Care Coverage (Medical, Dental, & Vision)
• Flexible Spending Accounts and Health Savings Account
• Short-Term Disability and Basic Life & AD&D Insurance provided by CHN
• Voluntary elections for Long Term Disability and Additional Life & AD&D Insurance available at cost
• Employee Assistance Program
• Retirement Plan, 3% employer match after one year of service
• Paid Time Off Program includes accrual-based PTO, Health Time Off (HTO), and nine (9) paid Holidays