Clio is seeking an experienced customer-first Manager to partner in building the next iteration of the Account Management team. The team is responsible for owning customer success outcomes post onboarding for accounts that don’t have a dedicated Customer Success Manager.
Requirements
- 5-7 Years Management experience leading leaders and individual contributors
- Experience scaling a teams at velocity: Scaling the size of the team, tools, workflows while maintaining and building culture
- Experience building and deploying cutting-edge Customer Success AI workflows and applications
- Managing a revenue delivering team - Sales fundamentals
- A passion for people management - Developing and enabling team-oriented culture through individualized and situational leadership
- A healthy obsession for customers, and an incessant drive to innovate
- Excitement and motivation to solve complex, high pressure business problems
- Experience in owning customer escalations and outcomes
- Data/Target-driven management
Benefits
- Competitive, equitable salary
- Top-tier health benefits, dental, and vision insurance
- Hybrid work environment
- Flexible time off policy
- $2000 annual counseling benefit
- RRSP matching and RESP contribution
- Clioversary recognition program
