Program Manager, Digital Customer Success

Clio is seeking a Program Manager, Digital Customer Success to execute and evolve Clio's digital customer success strategy. This role involves managing retention and adoption programs across a high-volume SMB base through personalized digital touchpoints, automation, and 1:many resources. The goal is to reduce churn, increase NRR, and create customer value through product adoption.

Requirements

• 2-4 years of experience in program management, customer success, revenue operations, or a scaled/digital CS model
• Hands-on experience with customer success or marketing automation platforms
• Ability to manage multiple concurrent workstreams with strong attention to detail and consistent follow-through
• Experience building and maintaining playbooks, process documentation, or operational SOPs
• Comfort working with data and strong written and verbal communication skills

Benefits

• Competitive salary
• Top-tier health benefits, dental, and vision insurance
• Hybrid work environment
• Flexible time off policy
• $2000 annual counseling benefit
• RRSP matching and RESP contribution
• Clioversary recognition program