Principal Customer Success Manager, Nordics
CloudflareSan Francisco, California, United States
Posted October 29, 2025
Full Time
About the Company
Cloudflare is a leading connectivity cloud company that enhances online security, performance, and reliability for businesses worldwide. With a comprehensive suite of products including web security, CDN, DNS, and developer tools, Cloudflare empowers organizations to protect against threats, improve user experiences, and streamline operations while reducing costs.
Job Description
Cloudflare is seeking a Principal Customer Success Manager to be the primary point of contact for a select group of its largest clients, typically multinational enterprises. The role involves driving retention, adoption, and expansion within the platform, ensuring customer satisfaction, and leveraging technical expertise and communication skills to effectively deliver value and resolve issues. The ideal candidate will be passionate about technology and customer success.
Requirements
- 10+ years of progressive experience in a strategic post-sales role
- Demonstrated experience managing a book of business comprising large, strategic accounts
- Strong technical foundation in Cloud, SASE, and SaaS application landscape
- Exceptional executive-level presence and communication skills
- Fluent in Swedish and English
Benefits
- Competitive salary
- Opportunities for professional development
- Inclusive work environment
