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Job description
As a Customer Success Manager, you will own a portfolio of customers end-to-end, operating the full Customer Success cycle, including onboarding, adoption, customer business reviews, and renewal conversations.
You will be responsible for onboarding new customers, monitoring health and engagement, leading the renewal conversation, and stepping in with a save motion when risk appears.
This is a pivotal time to join the team, and the person we are hiring will operate to a more defined, data-informed Customer Success model and help shape it as it lands.
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Tech, Software & IT Services
CloudM empowers organizations to own and control their Google Workspace and Microsoft 365 data from an easy to use platform with automation at its core, delivering data resilience and portability. With over 80 million completed migrations, CloudM Migrate is the market leader when it comes to migrating and moving data into or around the cloud. Our products are purpose-built for Microsoft and Google to enable you to: - Migrate and move your data to wherever you want, whenever you want. - Improve governance and data resilience. - Save time and money by automating repetitive manual tasks such as onboarding and offboarding.