
Job description
CloudM is evolving how it runs Customer Success. The strategy is set and the structure is in place; what is needed now is someone to land it. Take playbooks from draft to applied. Coach the CSM team through new ways of working. Keep delivery on track. This is an implementation role. Not strategy, not customer-facing CSM, not technical systems build. The person we are hiring makes the operating model stick.
Playbook design and documentation, rollout coordination, coaching and adoption, KPI rollup and reporting, implementation plan ownership, cross-functional liaison
Hands-on experience building or rebuilding a Customer Success function within a SaaS business of a similar scale, fluent in the mechanics of Customer Success, strong written communication, comfortable working across a modern CS tech stack
Company

Tech, Software & IT Services
CloudM empowers organizations to own and control their Google Workspace and Microsoft 365 data from an easy to use platform with automation at its core, delivering data resilience and portability. With over 80 million completed migrations, CloudM Migrate is the market leader when it comes to migrating and moving data into or around the cloud. Our products are purpose-built for Microsoft and Google to enable you to: - Migrate and move your data to wherever you want, whenever you want. - Improve governance and data resilience. - Save time and money by automating repetitive manual tasks such as onboarding and offboarding.
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