Lead Account Technical Strategist

Role Overview

Lead Account Technical Strategist is responsible for strategic technical engagement with customers' business and IT decision-makers. They will develop a technology roadmap to achieve customer's business and IT goals, identify opportunities that increase value creation, and provide technical expertise that informs and impacts sales execution.

What You Will Do

Develop strategic partnerships, build trusted relationships with customers, and provide technical thought leadership. You will also orchestrate technical engagement and resources to ensure customer needs are met, navigate various technologies and compatibility factors, and conduct product demonstrations and technical presentations.

Why It Might Be a Fit

You will be a trusted advisor, providing technical expertise and articulating industry trends and insights. You will also be responsible for driving adoption and consumption, and ensuring high customer satisfaction and minimizing churn.

Requirements

• Understanding of CSG's competitive domain and technologies
• Passion for technology and innovation
• Strong understanding of business processes and their implementation into enterprise applications
• Analytical and negotiation skills, particularly at the C-level
• Ability to quickly grasp and distinctly explain technological and business concepts
• Ability to evaluate and develop the existing teams and reshape them as necessary while mentoring and inspiring the team
• Track record of consistently delivering revenue numbers and supporting accurate forecasts
• Ability to work independently with limited oversight
• Prioritizes and manages many diverse tasks, objectives, and risks
• Excellent oral and written communications skills, as well as excellent presentation skills
• Possesses a high level of specialized sales and product solution knowledge

Benefits

• Competitive salary
• Equity
• Healthcare
• PTO
• Retirement
• Learning budget
• Parental leave
• Wellness
• Visa/relocation
• Remote flexibility
• Stipends
• Bonus/commission
• Paid holidays