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Job description
The Principal Solutions Architect - Customer Success will provide technical expertise to clients, working in tandem with the Customer Success Manager to ensure customer adoption and expansion. The role involves building strong relationships with clients, providing training and enablement, and driving cross-functional improvement initiatives.
Key responsibilities include trust building, strategy and execution, expertise and leadership, product knowledge, technical delivery, performance engagements, collaboration, opportunity up-sell, digital library and community development, and reporting.
The ideal candidate will have 12+ years of experience in software development, solutions architecture, or a related field, with a proven record of converting strategy into executable plans with measurable results at scale.
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Company
Tech, Software & IT Services
Cloud Software Group delivers a portfolio of enterprise software solutions that empower organizations to modernize their operations, drive competitive advantage, and achieve measurable business outcomes. By offering integrated platforms for data management, process automation, analytics insight, and collaborative workflows, the company helps customers harness technology to innovate, improve efficiency, and sustain growth.