Senior Escalation Engineer

Role Overview

The Sr. Escalation Engineer is responsible for providing technical assistance on Citrix products to customers of large size, scope, and/or political complexity. The support focuses on in-depth problem analysis of Citrix products and their integration into enterprise-wide mixed environments.

What You Will Do

Provide technical assistance on Citrix products to customers via phone, email, and/or remote access. Independently isolate, analyze, and provide resolution to customer issues of high complexity.

Why It Might Be a Fit

Must have a Graduate Degree in BE/B.Tech from a recognized university and a minimum of 5 years of IT/Tech support experience. Must have experience installing, configuring and administering Active Directory, Group Policies, and Windows Server Architecture.

Requirements

• Graduate Degree in BE/B.Tech from a recognized university
• Minimum of 5 years of IT/Tech support experience
• Experience installing, configuring and administering Active Directory, Group Policies, and Windows Server Architecture
• Working understanding of networking protocols, security technologies, and topography
• Basic understanding of Databases (SQL preferred) and SAN technologies
• General knowledge of scripting (Powershell etc) or introductory coding knowledge
• Deep understanding of OS Internals