Customer Success Manager

As a Customer Success Manager at Kägwerks, you will ensure an outstanding customer experience across all end-user interactions with the company. This role owns the coordination, quality, and consistency of customer support, service delivery, and ongoing engagement following system delivery.

Requirements

• Own the post-sales customer experience, ensuring timely, effective, and positive engagement across all support and service interactions
• Manage Tier-1 and Tier-2 technical support workflows, including issue triage, escalation, and resolution tracking
• Develop and refine post-sales support and service processes to improve efficiency, consistency, and customer satisfaction
• Capture customer feedback, recurring issues, and delivery insights to inform internal teams and drive continuous improvement
• Support the evolution of customer success and professional services into scalable, revenue-generating offerings

Benefits

• Accrued paid time off
• Federal holidays
• Sponsored health plan
• 401k plan with immediate vesting and matching employer contribution
• Employee Assistance Program