As a Support Specialist focused on Subscriptions & Billing, you will own customer-facing resolution for billing, invoicing, payment, subscription, and account access issues across Cognition and Windsurf customers.
Requirements
- 2+ years of experience in customer support, billing operations, revenue operations, customer success, account management, or a similar customer-facing operational role
- Familiarity with subscription billing platforms such as Stripe, Chargebee, or similar
- Familiarity with ticketing and customer support systems such as Zendesk, Pylon, Intercom, or similar
- Excellent written communication and customer judgment, especially when handling sensitive or high-stakes billing issues
- Strong attention to detail and ability to manage billing-related work accurately across multiple systems and workflows
- Strong organizational skills and ability to manage a high volume of concurrent tickets and escalations
- Ability to triage ambiguous customer issues, identify the right next step, and drive resolution with urgency and ownership
- Comfort working across support, billing, CRM, and internal admin tools; able to learn new systems quickly and maintain accuracy across workflows
- Ability to operate effectively in a fast-paced environment where processes, products, and tools are evolving quickly
- Interest in AI, developer tools, and the future of software engineering
