Technical Support Engineer (L2-L5)

Role Overview

Site Reliability Engineer (or technical support engineer) is a senior technical support role within the Cohesity support organization. The position is based in our local support centre, where you will have the opportunity to work with other talented engineers to ensure that Cohesity customers receive the highest level of support possible.

What You Will Do

Work with Cohesity customers to provide a timely resolution to technical issues that they may encounter, use available tools to investigate and troubleshoot technical issues, record customer interactions, and work closely with Cohesity engineering and account management teams.

Why It Might Be a Fit

We are looking for passionate people who possess deep technical expertise as well as excellent communication and customer service skills to join our team!

Requirements

• 3-12 years of experience working in a storage, networking and virtualization environment
• Strong understanding of Linux and administration experience across all working components
• Ability to analyze system diagnostics and clearly articulate the issue for the customer
• Good understanding of Linux debugging utilities, with an emphasis on systemtap, tcpdump ftrace, strace, wireshark, gdb, and crash
• Experience with remote file access protocols, including NFS, SMB (CIFS)
• Solid experience with storage-related concepts, including virtualization and data protection (e.g. VMware, CommVault, Symantec, EMC, NetApp)

Benefits

• In-Office Expectations: Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing