Field Technician, Transport

As a Field Technician, Transport, you will use a company truck/van to perform first and second-line maintenance on Coinstar kiosks within an assigned territory. You will plan and schedule your days, making adjustments to rapidly changing priorities. You’ll work in an environment where route, daily tasks, and weather conditions can (and will) change on a regular basis. This position provides coin & cash handling and transportation responsibilities which involves using a specially designed hand truck to pull/push coin bins weighing up to 600lbs from the kiosk to the vehicle and deliver them to a designated location.

Requirements

• Perform scheduled preventative maintenance
• Electromechanical troubleshooting, calibration, repair and maintenance
• Test all components of the kiosk
• Perform repairs including replacing worn parts
• Perform remote diagnostics and assist Service Representative & Transportation Service Representative with repairs remotely
• Assess and schedule advanced technical problems into your own planning
• Manage and prioritize field change orders
• Effectively prioritize route and plan day based on stats, service calls, field change orders, geography and other tasks assigned by your manager
• On a daily basis monitor market metrics and construct/adjust weekly plan to ensure balanced delivery of metrics and expectations/commitments are met
• Receive and prioritize kiosk pages to effectively manage work into timely and efficient route plan
• Consistently plan/schedule and prioritize installation/de-installation activities into weekly planning to ensure deadlines are met
• Perform coin handling and transportation services
• Receive, prioritize and schedule CSC service calls into daily planning and log completion
• Receive, prioritize and schedule Loss Prevention dispatches/investigations and report findings
• Manage parts orders and inventory
• Managed controlled parts by keeping asset logger up-to-date and ensure timely installation
• Properly manage and secure all assigned kiosks and company assets
• Promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment
• Demonstrate good judgment in time management, route planning, efficiency and expense control
• Timely completion of administrative duties such as logging service calls, completion of expense reports and time sheets
• Interface effectively with various teammates throughout the company to resolve customer problems and situations

Benefits

• Health & Wellness Coverage
• Retirement Savings
• Paid Time-Off (PTO)
• Other Perks and Benefits