Comcast seeks a Residential Installation & Service Technician to perform broadband installation and troubleshooting activities for voice, video, and data services. Responsibilities include completing field assessments, meeting company standards, and obtaining necessary certifications and education.
Requirements
- Responsible for broadband installation and troubleshooting activities
- Completes field assessments, meets/exceeds company standards/metrics, and completes necessary certifications and education
- Performs installations and changes of service, adhering to company procedures and safe work practices, NEC, and NESC requirements
- Completes all customer interactions as required
- Troubleshoots the drop from the tap to the customer's equipment
- Assesses and designs basic home networks using coaxial cable, Ethernet, Wi-Fi networks, and multimedia over coax alliance (MoCA)
- Determines acceptability of service by reviewing and confirming quality of service
- Communicates, engages, and provides customer with education on products and services
- Cleans, maintains, and stocks vehicle and equipment in order to be prepared to perform required duties
- Reports need for vehicle repair or service when required and/or prescribed
- Reports any accidents, losses, injuries, or property damage to Supervisor and customer when appropriate
- Reconciles with warehouse regarding issued CPE (customer premise equipment)
- Properly operates and maintains installation tools, technology, and equipment
- Demonstrates the ability to navigate digital tools including work order management and digital diagnostics
- Obtains and maintains appropriate licensing and/or background checks based on federal, state, or municipality requirements where applicable
- Uses sound judgment in decision-making, problem-solving, project management, and readily accepts ownership of personal decisions, behavior, and/or actions
- Performs jobs from high places (on poles and roofs) including climbing poles with proper equipment (safety belt, strap, climbers, ladders, and bucket trucks)
- Lifts and carries loads of 70 lbs. or more, works in confined spaces such as crawl spaces or attics, works while standing 50-70% of the time, and performs work near power lines and electricity
- Works within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts
- Drives company vehicle during performance of duties in a safe and responsible manner during scheduled work days
- Maintains valid driver's license
- Effectively communicates with customers and co-workers
- Uses close vision, peripheral vision, and ability to adjust focus to use tools, equipment, and objects to complete duties
- Exposure to dogs or other animals in construction areas and in home environments
- Completes required training and pass certification tests within specified timeframe
- Works in various weather conditions, including heat, cold, rain, and other precipitation
- Normal work shift may include weekends, 10-hour days for 4 days a week, and/or mandatory overtime including weekends, evenings, and holidays
- Meets or exceeds established goals and performance metrics
- Regular, consistent, and punctual attendance
Benefits
- Comprehensive Benefits package effective Day 1, including Health, Dental, Vision
- Highly Discounted Cable Services
- 21 paid days off + 8 Company observed holidays
