Customer Service Representative

Role Overview

Responsible for providing outstanding service to customers, answering queries, and resolving complaints in a professional and polite manner.

What You Will Do

Process incoming inquiries, verify eligibility, benefits, and claim status, and provide interpretation services as needed.

Why It Might Be a Fit

Ideal candidate is customer-focused, detail-oriented, and results-driven, with excellent communication and problem-solving skills.

Requirements

• Exceptional telephone manner
• Customer service skills
• Active listening skills
• Verbal and written communication skills
• Ability to resolve conflict and diffuse tension
• Strong time management skills and decision-making skills
• Ability to read, comprehend, and explain health insurance benefits
• Ability to work under stress with production and quality standards
• Proficient in Microsoft Office applications
• Highly organized and attentive to detail
• Flexibility and ability to adapt to change

Benefits

• Equal opportunity employer
• No benefits explicitly mentioned