Customer Service/Tech Support Rep -Software (On-Site)

The Customer Service/Tech Support Rep engages with customers through inbound and outbound calls and/or online channels to deliver exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. The role offers a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

Requirements

• Excellent customer service
• Banking and invoicing accounts receivable would be an asset
• Prior customer service experience required (at least 1 year)
• Strong listening skills to be able to understand, empathize and resolve cx issue
• Ability to effectively communicate, verbally
• Open availability to work weekdays between the hours 8am-12am Mon-Fri EST and weekends 9am-6pm
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies

Benefits

• Medical, dental, and vision insurance
• Comprehensive employee assistance program (EAP)
• Registered retirement savings plan
• Paid time off and holidays
• Paid training days