Technical Support Representative (Remote)

Requirements

• 1+ year of customer service experience
• High school diploma or GED
• Strong focus on building customer relationships
• Comfortable using and explaining technology
• Quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking with strong problem-solving skills
• Eagerness to learn new technologies
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge
• Availability to work during the Hours of Operation: 8am-11:30pm EST Monday-Sunday

Benefits

• Starting wage will be between $16 and $18
• Full time, paid classroom and on the job training
• Lucrative employee referral bonus opportunities
• 401K with company match
• Paid PTO and holidays
• Medical, dental, and vision insurance
• Comprehensive Employee Assistance Program (EAP)
• Health and wellness programs
• Mentorship programs
• Diversity, equity, and inclusion programs
• Global citizenship, sustainability, and community support programs