Customer Success Director

Role Overview

We're hiring our first Customer Success Director to own the post-implementation experience for our growing roster of CPG brands. This role sits at the intersection of revenue ownership and customer partnership.

What You Will Do

Own net revenue retention across a book of business, build and manage a rhythm of QBRs and health checks, identify at-risk accounts, and own customer expansion plays.

Why It Might Be a Fit

We're looking for a player-coach with 5+ years in Customer Success, Account Management, or a customer-facing role at a B2B SaaS company, with demonstrated ownership of net revenue retention.

Requirements

• 5+ years in Customer Success, Account Management, or a customer-facing role at a B2B SaaS company
• Experience managing or mentoring CS team members
• Commercial mindset: ability to grow accounts, navigate renewal conversations, and partner with sales
• Data-driven approach to managing a book of business: health scores, usage data, and NRR are second nature

Benefits

• Equity
• Paid Relocation
• Unlimited PTO
• 401(K) through Vestwell
• Provided MacBook
• Fully Paid Health, Dental, and Vision plans
• Catered Lunches on Fridays
• Nightly Team Dinners for those staying past 6:30pm
• Unlimited coffee and snacks featuring our brands