Director of Success

The Director of Success will own the post-onboarding stage for our mid-market enterprise and strategic accounts, focusing on driving long-term retention, product adoption, and customer satisfaction. This individual will lead three specialized teams, ensuring that Connecteam's product is successfully implemented across all levels of large organizations.

Requirements

• 3-5 years in managing Customer Success teams, preferably in a SaaS environment with strong experience in enterprise customer success roles.
• Extensive experience in implementing products in large organizations, with a clear understanding of how to successfully onboard and drive product adoption from C-suite executives to frontline employees.
• Proven success in managing large, complex customer relationships and improving customer retention and product adoption.
• Strong leadership skills, with a focus on mentoring and developing team members to achieve high performance.
• A strategic mindset with the ability to solve problems at scale, while focusing on customer outcomes.
• Ability to build strong relationships and have direct customer interactions, including visits and engagement to better understand their needs.
• Strong communication skills with the ability to engage with stakeholders at all levels, from the C-suite to end-users.
• Data-driven approach to tracking success metrics and improving processes.
• Expertise in scaling customer success operations and managing cross-functional initiatives.
• Ability to think strategically while managing the day-to-day operational needs of customer success teams.
• High emotional intelligence and the ability to build lasting relationships with customers and internal teams.

Benefits

• Medical coverage
• Insurance plan
• Paid time off for vacation, sick days
• 401(k)