Patient Support Specialist

Role Overview

Join our dynamic team as a Benefits Investigation Specialist and be a crucial part of ensuring access to essential medications. We seek a compassionate individual to engage with Medical Insurance Payers and Pharmacy Benefit Managers, playing a vital role in identifying and documenting coverage options for retail and specialty medications.

What You Will Do

Responds to inbound phone calls and claims (as well as outbound calls) to/from patients, physicians, and pharmacies, services their access to care and reimbursement needs and responds. Focus on patient empathy and the consumer experience with the goal to assure our patients on ease of use of program goals and ultimately driving access to care and medication adherence.

Why It Might Be a Fit

We're looking for someone with extreme customer empathy soft skills, experienced in patient care / health care case management engagement. You'll be part of a highly concierge 'white glove' service team that will manage the patient experience from start to finish.

Requirements

• Call Center operating metrics and performance management experience
• Knowledge of pharmacy benefits, health care insurance, and/or medical billing
• High School or GED required
• 1+ years in a health care or case management experience in a high-volume contact center environment or similar environment
• Experience working in pharmacy benefits, health care insurance, and/or medical billing
• Communication skills: ability to convey information in easy-to-understand language
• Customer Focus; high level of empathy and emotional intelligence
• Adaptability: Adapts to a variety of situations easily and effectively navigates situations
• Problem Solve; Thinks critically, and problem-solves issues to resolution

Benefits

• medical
• dental
• vision
• 401k package with a dollar-for-dollar match-up
• PTO
• paid holiday days
• life insurance
• disability insurance