Digital Service Representative
Consumers Credit UnionKalamazoo, Michigan, United States
Posted October 19, 2020
Full Time
About the Company
Consumers Credit Union, headquartered in Kalamazoo, Michigan, is a full-service financial institution specializing in digital banking, mortgages, and business lending. With over $2.2 billion in assets and serving more than 134,000 members across multiple locations, the credit union offers a wide range of services including checking, savings, credit cards, and investment options through its CO-OP Network ATMs. Consumers Credit Union is federally insured by NCUA and is committed to providing exceptional member service.
Job Description
The Digital Service Representative (DSR) team at Consumers is responsible for efficiently processing cash and check transactions for members through video sessions. Responsibilities include handling deposits, withdrawals, loan payments, and providing exceptional member service. The role requires strong analytical, communication, and technical skills, alongside a commitment to accuracy, compliance, and high member service.
Requirements
- Accurately process cash and check transactions.
- Handle deposits, withdrawals, and loan payments.
- Provide excellent digital member service.
- Maintain teller balancing standards.
- Comply with regulations and fraud prevention policies.
Benefits
- Outstanding health, dental, and vision plans
- Low copays for doctor and lower deductible for major medical
- 401(k) plan with 100% match
- Generous paid time off
- Gym memberships
- In-house training
- Wellness programs
- Life coaches
- Tuition reimbursement