Customer Service Representative

Role Overview

The Customer Service Representative provides exceptional customer service to internal and external customers of Copart. They offer solutions that aid and facilitate a unique customer service experience, understanding client needs and offering support. The role may expand to include Chat and Email Customer Support.

What You Will Do

Answer and place calls in a professional manner, measured on call quality. Focus on call resolution and use company resources to gather information and offer solutions to meet customer needs.

Why It Might Be a Fit

The ideal candidate has excellent customer service skills and attitude, excellent written and verbal skills, and proficiency with office equipment. Bilingual skills are a plus.

Requirements

• One year of office support experience in a customer service role
• High School diploma
• Excellent customer service skills and attitude
• Excellent written and verbal skills
• Proficient with office equipment
• Attention to detail
• Problem-solving
• Computer proficiency - MS Suite
• Typing speed 45WPM
• Professional appearance
• Ability to multi-task in a fast-paced environment

Benefits

• Medical/Dental/Vision
• 401k plus a company match
• ESPP - Employee Stock Purchase Plan
• EAP - Employee Assistance Program
• Vacation & Sick pay
• Paid Company Holidays
• Life and AD&D Insurance
• Discounts