The Director of Implementations is responsible for providing strategic leadership and oversight for the implementation of new and existing client programs, product enhancements, and service expansions. This role ensures the successful execution of complex implementations while aligning implementation strategy with organizational objectives, operational readiness, and long‐term client success.
Requirements
- Strong strategic leadership and people‐management capabilities
- Proven ability to oversee large‐scale, complex implementations across multiple stakeholders and systems
- Exceptional organizational, prioritization, and decision‐making skills
- Excellent executive‐level verbal, written, and interpersonal communication skills
- Advanced problem‐solving, analytical, and critical‐thinking skills
- Ability to work effectively within a complex, fast‐paced environment
- Proficiency with Microsoft Office, enterprise systems, and implementation or project management tools
- 8-10+ years of insurance‐related experience required in areas such as claims management, managed care, account management, operations, or leadership
- Demonstrated experience leading teams and managing managers or cross‐functional groups
- Experience with Payment Integrity service offerings strongly preferred
- Extensive project or program management experience required
- Bachelor’s degree from an accredited college or university preferred or equivalent professional experience
- Insurance industry, managed care, or related professional training preferred
Benefits
- Medical (HDHP) w/Pharmacy
- Dental
- Vision
- Long Term Disability
- Health Savings Account
- Flexible Spending Account Options
- Life Insurance
- Accident Insurance
- Critical Illness Insurance
- Pre-paid Legal Insurance
- Parking and Transit FSA accounts
- 401K
- ROTH 401K
- paid time off
