Courser accelerates the growth of IT service provider companies. The Field Technician is responsible for installing, troubleshooting, and repairing equipment or systems at customer locations.
Requirements
- Install, configure, and test network and hardware equipment or systems at customer sites according to company guidelines and specifications.
- Ensure proper functioning of equipment post-installation and provide initial training to users if necessary.
- Diagnose technical issues in the field, using testing equipment and diagnostic tools to identify and resolve problems.
- Perform repairs and adjust equipment as needed, ensuring operational efficiency.
- Document issues, repairs, and solutions clearly to maintain accurate records of service history.
- Conduct routine maintenance on equipment and systems, identifying potential issues before they result in major breakdowns.
- Replace worn parts, clean equipment, and perform calibrations to prolong equipment life.
- Provide customers with recommendations for care and maintenance to help them maintain optimal equipment performance.
- Communicate effectively with customers, explaining service work performed and answering any questions they may have.
- Provide clear and professional support, maintaining a high standard of customer service at all times.
- Address customer concerns and feedback promptly and professionally.
- Complete detailed service reports and maintain documentation for all installations, maintenance, and repairs.
- Update records in company systems, noting parts used, time taken, and any other relevant information.
- Report back to supervisors or the technical support team on recurring issues and recommend potential solutions.
- Follow all safety protocols and guidelines during installations, repairs, and maintenance.
- Ensure compliance with company standards, industry regulations, and customer requirements.
- Keep tools, equipment, and vehicle in good condition, performing regular checks and maintenance.
Benefits
- Competitive benefits package, including medical, dental, vision, and life insurance
- 401k match
- Unlimited vacation time
- Paid sick time
- 10 Holidays including your Birthday and a Floating Holiday!
- Healthy Lifestyle reimbursement
- Amazon Prime reimbursement
- 40 Hours for Volunteer Time
- Paid parental leave
- Reimbursement for ongoing education and certifications
- Learning and development programs
