The ideal Technical Support Engineer candidate is passionate about technology and customers. A true problem solver, the Technical Support Engineer will provide well-thought out and reliable direction, both in technical and non-technical terms, to help GovCloud customers integrate, deploy and maintain the CrowdStrike service.
Requirements
- 3+ years of customer support, technical support, system administration or related customer facing role.
- Knowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting and diagnosing low-level operating systems and network issues.
- Passion for solving customer issues and advocating for their success, in a fast-paced, highly technical environment.
- Ability to learn new technologies quickly.
- Excellent relationship management, customer service and communication skills in a variety of forms (written, live chat, conference calls, in-person.)
- Ability to work independently with little direct supervision and as a part of a team.
- Outstanding analytical and organizational abilities.
- Ability to remain calm, composed and articulate when dealing with tough customer situations.
- Experience with Docker/Kubernetes troubleshooting
- Experience with Splunk, Terraform/Ansible, Helm, AWS, GCP, Azure
- Experience with troubleshooting Windows and Unix (Linux and/or Mac)
- Fluency with REST API
- Familiarity with CJIS and FedRAMP compliance frameworks
- Bonus Points:
- Familiarity with MITRE ATT&CK Framework
- Familiarity with cybersecurity best practices
- Experience supporting Kernel level security solutions
- Experience supporting hybrid environments
- Experience supporting security applications such as AV, VPN, Firewall, proxy.
- Experience with Salesforce, Jira, Confluence, and Slack
- MCP or other industry certifications a plus
Benefits
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work CertifiedTM across the globe
