Technical Support Engineer (Remote, MEX)

CrowdStrike protects the people, processes, and technologies that drive modern organizations with its advanced AI-native platform. As a Technical Support Engineer, you will provide direction to customers to integrate, deploy, and maintain the CrowdStrike service, troubleshooting and resolving customer issues, and creating process improvements to delight customers.

Requirements

• 3+ years of customer support, technical support, system administration, or related customer-facing role
• Knowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting, and diagnosing low-level operating systems and network issues
• Passion for solving customer issues and advocating for their success in a fast-paced, highly technical environment

Benefits

• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
• Vibrant office culture with world-class amenities
• Great Place to Work CertifiedTM across the globe