Support Analyst - Integrations & Analytics

Crunchtime is a global restaurant software company looking for a Customer Support Analyst to help deliver high-quality support to customers. The ideal candidate will have 1-2 years of remote application support experience and excellent interpersonal and communication skills.

Requirements

• 1-2 years of remote application support experience
• 2-4 years of customer-facing experience in any industry, but hospitality industry is preferable
• Excellent interpersonal and communication skills (written and verbal)
• Bachelors Degree
• Able to work in a fast paced environment with multiple competing priorities
• Ability to prioritize tasks independently based on understanding business impact for the customer
• Some SQL knowledge and ability to write/execute multi-table queries
• Prior experience with POS systems i.e. Toast, Aloha, Brink and/or Simphony

Benefits

• Pension Scheme
• L&D Stipend
• Sick Pay
• Medical, Income Replacement & Life Insurance
• Dental Insurance
• Gym Allowance
• Parental Leave
• Time Off