Customer Relationship Manager Lead

Role Overview

As a Customer Relationship Manager Lead, you will serve as a senior customer advocate and strategic leader responsible for driving revenue growth, expanding client partnerships, and ensuring long-term customer success across CSG’s portfolio. This role leads and mentors a team of Customer Delivery Managers (CDMs) and Customer Relationship Managers (CRMs), aligning team execution with broader business objectives and client strategies.

What You Will Do

You will act as a trusted advisor to senior client stakeholders, leveraging deep knowledge of the customer’s business, industry trends, and strategic priorities to identify opportunities for revenue expansion, solution adoption, and increased customer lifetime value. You will lead a high-performing team to ensure consistent delivery of exceptional service, proactive issue resolution, and strong operational execution that enhances client satisfaction and retention.

Why It Might Be a Fit

Success in this position requires strong leadership, business acumen, and the ability to translate customer needs into actionable strategies that deliver value for both the client and CSG. You will own the end-to-end health growth and performance of assigned clients, develop and execute multi-year account strategies, and lead executive-level engagement.

Requirements

• Bachelor's degree in business, computer science, or related field
• 8+ years of product, solutions, and/or technical customer support experience
• Established reputation as a high integrity performer with strong issue management skills
• Ability to manage small to medium-sized projects from start to finish with high customer satisfaction
• Excellent verbal and written communication skills
• Ability to build and maintain relationships with internal/external clients at all levels of the organization
• Ability to analyze workflow, evaluate systems, and formulate plans
• Ability to consult, negotiate, and problem solve with strong interpersonal skills
• Ability to read, write, speak, and understand English proficiently in a business environment

Benefits

• Bonus opportunity
• Remote work option