IT Support Technician

Role Overview

The IT Support Technician is responsible for providing internal technical support for computer workstation hardware, operating system, software, network, printing, and Internet access issues. This is a 100% in-office position, supporting employees at 30+ offices across the US. The role is part of a dynamic environment where success is measured by the impact made.

What You Will Do

Answer calls and respond to tickets, troubleshoot and resolve issues, provide first-level corrective action, collaborate with IT staff, and use IT ticketing systems to log calls and document steps taken.

Why It Might Be a Fit

The ideal candidate will have strong knowledge of Windows 10, Microsoft Office 365, and Active Directory, with excellent troubleshooting skills, teamwork, and communication skills.

Requirements

• Strong knowledge of Windows 10, Microsoft Office 365, and Active Directory
• Ability to read, understand, and follow technical written processes
• Previous experience staging and deploying Windows 10 computers
• Strong troubleshooting skills
• Excellent verbal and written communication skills
• Excellent customer service skills

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• 401(k) Matching
• Paid Time Off
• Paid Holidays
• Short and long-term disability
• Employee Assistance Program