Sr. Account Director

Role Overview

Serve as senior executive relationship manager for a large, global client account. Define and execute the overall account vision, strategy, and performance goals aligned to client business objectives. Lead multidisciplinary account teams across Integrated Facility Management, Transaction Management, Project & Development Services, Portfolio Administration, and Workplace Strategy.

What You Will Do

Drive client satisfaction, innovation, and continuous improvement across all service lines. Maintain full P&L ownership, including budgets, forecasts, profitability, and EBITDA targets. Identify and execute opportunities for service expansion, increased share of wallet, and contract renewals.

Why It Might Be a Fit

Lead, develop, and inspire a high-performing account leadership team. Foster a client-first culture focused on accountability, collaboration, and results. Partner with HR on talent planning, succession planning, performance management, and DE&I initiatives.

Requirements

• Bachelor’s degree required; MBA or Master’s degree preferred
• 12–15+ years of progressive leadership experience in global occupier services, outsourcing, or commercial real estate
• Proven success leading large, complex, global client accounts
• Demonstrated P&L ownership and financial management expertise
• Strong executive presence with excellent communication and relationship management skills
• Experience leading leaders within a matrixed organization

Benefits

• health insurance
• vision insurance
• dental insurance
• flexible spending accounts
• health savings accounts
• retirement savings plans
• life insurance
• disability insurance
• paid time off
• unpaid time off