IT Support Analyst I

Role Overview

The IT Support Analyst I provides hands-on, onsite, and remote support for technology used within a warehouse and DC environment. This role supports day-to-day ticket management for incidents and service requests, working closely with corporate IT and DC leadership to ensure timely resolution of incidents and proper account provisioning.

What You Will Do

Provide onsite, phone, and remote end-user support for Windows, Apple, and Android-based systems in a DC and warehouse environment. Install, deploy, troubleshoot, repair, and replace IT equipment as needed within the DC.

Why It Might Be a Fit

This role requires strong troubleshooting and analytical skills, with the ability to diagnose root causes and recommend appropriate solutions. The ideal candidate will have excellent written and verbal communication skills, with the ability to interact professionally with technical and non-technical audiences.

Requirements

• Strong troubleshooting and analytical skills
• Working knowledge of end-user computing, hardware, and systems in a warehouse environment
• Proficiency with Microsoft Office applications
• Ability to quickly become proficient in proprietary and warehouse-specific systems and applications
• Excellent written and verbal communication skills
• Ability to follow documented processes and procedures with guidance
• Strong customer service mindset
• Meticulous attention to detail
• Willingness and ability to learn new technologies and continuously improve technical knowledge

Benefits

• Full-time position (40 hours per week)
• Overtime, weekends, holidays, training, and on-call support may be required
• Onsite support in a distribution center environment is required
• On-call rotation consists of one week of coverage, including the weekend, shared among the Technology Service Center support team