Customer Success Manager

Role Overview

Manage a portfolio of 30-40 existing Darktrace customers to maximize their utility from Darktrace deployments and grow their Annual Recurring Revenue (ARR). This role is hybrid with minimum 3 days a week in our London office.

What You Will Do

Conduct business reviews, present Darktrace cyber threat defense solutions, identify upsell and cross-sell opportunities, ensure customers are set up for success, and manage customer escalations.

Why It Might Be a Fit

You should have a passion to learn about cybersecurity and AI, strong communication and presentation skills, and experience in Customer Success, Project Management, Business Development, or similar roles.

Requirements

• Minimum 5 years of experience in Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting
• Strong communication and presentation skills
• Familiarity with enterprise networking technology (preferred, not required)
• Foundational understanding of cybersecurity concepts

Benefits

• 23 days' holiday + all public holidays, rising to 25 days after 2 years of service
• Additional day off for your birthday
• Private medical insurance
• Life insurance of 4 times your base salary
• Salary sacrifice pension scheme
• Enhanced family leave
• Confidential Employee Assistance Program
• Cycle to work scheme