Technical Support Engineer (L1/Frontline Support), EU

We're looking for a Technical Support Engineer to provide first-line support for customer issues related to API usage, onboarding, authentication, integration, and billing. The role involves resolving common issues, escalating complex issues, and contributing to documentation and online communities.

Requirements

• Act as the first point of contact for customer support inquiries
• Escalate issues to L2/L3 support or engineering
• Identify recurring questions and contribute improvements to documentation
• Write technical content on occasion
• Help manage and grow online developer communities

Benefits

• Competitive salary
• Equity in a growing company
• Opportunity to work with a talented team
• Professional development opportunities