We are looking for a Manager 2, Technical Support Engineering to lead a team of technical support engineers, educate customers on Datadog's products, and ensure customer satisfaction.
Requirements
- Manage, develop, coach and mentor a team of TSEs
- Act as the owner for team accountability and performance
- Ensure successful training and onboarding of new hires
- Guide the team through technical-training, certifications and additional learning and development needs
- Build out documentation and knowledge base articles for a variety of technologies
- Drive projects or initiatives to improve team productivity, process, or procedure
- Collaborate with internal teams and customers on high-priority escalations
Benefits
- Best-in-breed onboarding
- Generous global benefits
- Intra-departmental mentor and buddy program
- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
- Continuous professional development, product training, and career pathing
- An inclusive company culture
