Technical Support Engineer 1

Role Overview

Join Datadog's Technical Solutions team as a Technical Support Engineer 1, where you'll engage with customers via multiple channels to identify and resolve technical support requests while educating clients on the use of the platform. You'll work in a hybrid workplace, collaborating with internal teams and contributing to product conversations based on client feedback.

What You Will Do

Reproduce technical issues, dive into Datadog's 600+ integrations, and train as a highly knowledgeable specialist in one or more Datadog product area(s).

Why It Might Be a Fit

We're looking for self-motivated, detail-attentive, and client-centric individuals with a desire for continuous learning, strong communication skills, and some programming experience. Experience in multi-channel technical support, a Computer Science/Engineering major, and active contribution to open-source projects are a plus.

Requirements

• ~ 2yrs of experience in multi-channel technical support at a SaaS company or equivalent
• A Computer Science / Engineering major and/or Bootcamp graduate
• Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)
• Self-motivated, detail-attentive, and have a desire for continuous learning
• A critical thinker who defaults to a client-centric approach
• An effective written and verbal communicator
• Possessing some programming experience and a basic knowledge of Linux
• Able to work a rotating schedule that requires weekend availability

Benefits

• Best-in-breed onboarding
• Generous global benefits
• Intra-departmental mentor and buddy program for in-house networking
• New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
• Continuous professional development, product training, and career pathing
• An inclusive company culture, ability to join our Community Guilds and Inclusion Talks