Part Time Customer Service Representative

Role Overview

The Customer Service Representative is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager.

What You Will Do

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict. Use all systems to manage the customer flow to deliver Five-Star Customer Service experience.

Why It Might Be a Fit

We are looking for someone who is passionately enthusiastic, endlessly curious, and customer obsessed. You will be responsible for building and maintaining long-term relationships to meet and exceed customer satisfaction and loyalty.

Requirements

• High school diploma or an equivalent degree
• 1-2 years prior retail experience in an apparel, service, or specialty store environment

Benefits

• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet – Get Paid Early!
• Referral Incentive Program
• Generous Dream Maker Discount After First Pay Period
• Vision Care
• Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
• 401K Program
• Discount for Identity Theft Protection
• Discounts for Home and Auto Insurance
• Discounts for Mobile
• Legal Benefits (MetLife Hyatt Legal Plans)
• Pet Insurance