Dispatcher

Dawson's Electric & Air is a family-owned service company providing electrical and HVAC solutions across the Triangle area. We're looking for a full-time, on-site, detail-oriented and proactive Dispatcher to coordinate our daily operations and keep our team of electricians and HVAC technicians running efficiently and on time.

Requirements

• Dispatch licensed electricians and HVAC technicians to service calls based on skillset, job type, and location
• Manage and adjust daily schedules to ensure maximum team productivity and customer satisfaction
• Work closely with our Customer Service Representatives to match calls with technician availability
• Make outbound calls to confirm, schedule, or reschedule service appointments
• Answer inbound calls with professionalism and urgency
• Maintain accurate records, job notes, and calendar updates in our scheduling system
• Coordinate appointment logistics and support office operations as needed

Benefits

• Medical, Dental, Vision
• 401(k) with Company Matching
• Paid Holidays & PTO
• Paid Job Trainings & Continued Education
• Health Savings Account (HSA)
• Life Insurance
• Employee Discounts
• Uniforms
• Referral Program