Customer Service Representative

Role Overview

We are seeking a customer-focused and solution-oriented Customer Service Representative who is passionate about helping customers successfully use software platforms. In this role, you will serve as a key point of contact for customers, providing guidance, answering questions, and resolving issues as they navigate our products.

What You Will Do

Serve as the first point of contact for customer questions through phone, chat, and email, help customers navigate our platform, investigate and troubleshoot software issues, and maintain clear and accurate records of customer interactions and support cases.

Why It Might Be a Fit

The ideal candidate is naturally curious and enjoys learning how systems work, has strong written and verbal communication skills, and is comfortable learning and navigating new software systems.

Requirements

• 2+ years in a customer-facing role
• Strong written and verbal communication skills
• Comfort learning and navigating new software systems
• A problem-solving mindset and willingness to investigate issues before escalating
• Ability to manage multiple conversations across phone, chat, and email
• Sound judgment around prioritization and escalation
• Ability to work an 8-hour shift between 7:00 AM – 7:00 PM CST (Monday–Friday)
• High school diploma or equivalent

Benefits

• Flexible paid time off
• Affordable health, dental, and vision insurance options
• Monthly fitness reimbursement
• 401(k) matching
• New-Parent Paid Leave
• Casual work environments
• Hybrid & Remote work