Member Services Specialist

Role Overview

As a Member Services Specialist, you'll work directly with members on behalf of our software customers to resolve billing questions, manage account activity, and recover revenue. You're the human connection between our clients and the people they serve, acting as an extension of their accounts receivable and member management teams.

What You Will Do

Handle a high volume of inbound and outbound member calls with professionalism, patience, and care. Resolve member billing issues by reviewing accounts, diagnosing problems, and taking action to correct them.

Why It Might Be a Fit

This role is a great fit if you thrive in a high-volume phone environment, take pride in turning a frustrated caller into a satisfied one, and want to build expertise in fintech and fitness software.

Requirements

• Six months or more of customer service experience, in any setting
• Strong communication skills, including the ability to listen actively and explain clearly
• Comfort working in a fast-paced, phone-based environment
• Solid computer skills and the ability to manage multiple tasks at once
• Experience with a CRM platform such as Salesforce
• High school diploma or equivalent

Benefits

• Flexible paid time off
• Affordable health, dental, and vision insurance options
• Monthly fitness reimbursement
• 401(k) matching
• New-Parent Paid Leave
• Casual work environments
• Remote work