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Job description
The Security Engineering team at Decagon protects the platform that powers the most advanced conversational AI agents for enterprise customers. This role sits at the intersection of Security and Infrastructure, designing, building, and operating the security infrastructure that powers Decagon's AI platform.
Design and implement secure, multi-tenant infrastructure, build 'golden paths' for security, own infrastructure-as-code, and expand and operate the platforms behind alerting detection, secrets management, IAM, and automated remediation.
This role offers a clear runway to grow your impact across security, infrastructure, and platform engineering, with a strong interest in security problems and a track record of building and operating production infrastructure.
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Company
Tech, Software & IT Services
Decagon delivers a conversational AI platform that enables brands to create concierge-level customer experiences across voice, chat, email, SMS, and other channels. Its AI agents power personalized, deeply satisfying interactions for industry leaders such as Avis Budget Group, Chime, Oura Health, 1-800-FLOWERS.COM, and Hunter Douglas. By transforming traditional support tickets and hold music into faster resolutions and richer conversations, Decagon redefines customer engagement and builds deeper relationships. The company's innovative technology and strong backing from investors like a16z, Accel, and Bain Capital Ventures underscore its leadership in the AI-driven customer experience space.