Implementation Manager

Decagon is looking for an Implementation Manager to join their founding Implementations Team. The role involves building and scaling the function that delivers world-class AI Agents for customers, designing and owning the implementation playbook, and partnering with cross-functional teams to translate customer needs into successful implementations.

Requirements

• 4+ years in implementations, consulting, onboarding, project management, or customer-facing technical roles
• Experience leading complex software or AI implementations with measurable results
• Technical fluency with SaaS platforms, integrations, and APIs
• Strong operational instincts with experience building scalable processes or playbooks
• Clear communicator who can work effectively with both executives and operators

Benefits

• Medical, dental, and vision benefits
• Generous time off, including 20 days statutory annual leave, 8 UK public holidays, and a company-wide holiday break
• Daily lunches, dinners and snacks in the office to keep you at your best