Customer Service Advisor - Full-time (Central Store)

As a Customer Service Advisor at Decathlon, you will handle transactions, returns, and complaints, and deliver a smooth experience to every user. You will be part of a team that supports Click & Collect, eCommerce, and Delivery services.

Requirements

• Friendly, calm, and solution-focused
• Good communicator and enjoy working with people
• Detail-oriented, reliable, and accurate with systems
• Flexible with working hours (including weekends/public holidays)
• Experience in customer service or retail is a plus

Benefits

• Performance Bonus based on your team’s results
• Staff Discount on all Decathlon products
• Monthly Sports Allowance to support your active lifestyle
• Health Insurance Coverage (medical & dental)
• Birthday Leave, Wedding Leave, and Paid Annual Leave
• MPF + Company Shareholding Scheme
• Continuous training and career development, locally and globally