IT Support Specialist

Dentsply Sirona is seeking an IT Support Specialist to perform analytical, technical, and administrative work in the planning and installation of new and existing personal devices and workstations; diagnose and resolve problems in response to customer reported incidents; confer with end users to determine types of hardware and software required; install new hardware and software and maintain existing components; train end users in the use of equipment and software; perform general maintenance tasks; troubleshoot and resolve issues with user devices and peripheral equipment located throughout the organization.

Requirements

• Provide advanced customer service and technical support to end-users for hardware and software
• Analyze, research, and resolve complex end-user escalation incidents or issues and troubleshooting from other IT support staff; escalate as necessary
• Install, configure, and test installed hardware and software on new or existing devices, in accordance with standard procedures

Benefits

• Paid time off
• Health benefits
• Dental benefits
• Vision benefits