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Job description
We are looking for a Technical Support Engineer to ensure the best service satisfaction to our customers. The role involves working in a 5-day-a-week schedule, monitoring financial systems, and resolving service requests.
Monitor financial systems, register and resolve service requests, incidents, and problems, and assist DevOps engineers, developers, and QA engineers.
Must have strong analysis, investigation, and troubleshooting skills, and a good command of written and spoken English. Nice-to-have skills include experience in Linux environment, customer service, and ITIL/DevOps processes.
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Company
Tech, Software & IT Services • Finance
Devexperts, founded in 2002, delivers highly complex, high‑performance software solutions for the global capital markets, serving retail and institutional brokerages, wealth‑management firms, investment funds, exchanges, and insurers. Its core product suite includes multi‑asset trading platforms, matching engines, order‑management systems, and market‑data products, complemented by consulting services in real‑time transaction processing, trading automation, and risk management. With a world‑renowned team of 800 engineers spread across major financial hubs, Devexperts has earned more than 30 industry awards and applies a blend of Agile and traditional development practices to deliver scalable, 24/7 monitored applications. The company’s commitment to performance, integration, and continuous innovation positions it as a trusted partner for leading US brokerages and global financial institutions.