Senior Manager, AI Performance & Operations

As a Senior Manager, AI Performance & Operations, you will own the production performance and continuous improvement of Devoted’s core agentic workflows for service and experience. The role requires strong production experience with LLMs, RAG, voice AI, agentic orchestration, or equivalent ML systems, and demonstrated experience designing or operating rubrics, scoring frameworks, regression tests, and production-sampling workflows.

Requirements

• Applied AI Expertise
• Evaluation Systems
• Diagnostic Acumen
• Optimization Mindset
• Strategic Communication
• Outcome Ownership

Benefits

• Employer sponsored health, dental and vision plan with low or no premium
• Generous paid time off
• $100 monthly mobile or internet stipend
• Stock options for all employees
• Bonus eligibility for all roles excluding Director and above
• Commission eligibility for Sales roles
• Parental leave program
• 401K program