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Job description
The Customer Account Support Specialist will handle all incoming customer inquiries by phone and email, ensuring optimal medical care for Dexcom customers in Germany. They will also maintain internal processes and act as an important interface and source of information and exchange.
The Specialist will handle inquiries from doctors, field service, and external service providers, find solutions to customer concerns, and provide demo materials to support field service and diabetes specialist retailers.
The ideal candidate will have very good German knowledge, 2-3 years of experience in medical B2B support, excellent communication skills, and general IT knowledge.
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Healthcare
Dexcom Corporation, headquartered in San Diego and listed on NASDAQ as DXCM, has been a pioneer in continuous glucose monitoring for over 25 years. The company designs and manufactures advanced glucose biosensors, mobile software, and decision‑support tools that enable people with diabetes to manage their condition in real time. By integrating sensor data with cloud‑based analytics, Dexcom provides users, caregivers, and providers with actionable insights that simplify glucose management and improve outcomes. Its commitment to user‑centered innovation and global reach distinguishes Dexcom as a leader in diabetes technology.