Customer Service Representative

Role Overview

As a Customer Service Representative at Dexcom, you will play a central role in communicating with patients and medical institutions. You will handle customer inquiries independently and comprehensively by phone and email in German, Italian, and English.

What You Will Do

You will handle customer inquiries, process medical institution handling, document activities, and create reports in our CRM tools. You will also ensure sustainable customer loyalty and process control reports.

Why It Might Be a Fit

You will be successful if you have excellent communication skills, enjoy challenges, and can present the value of Dexcom products and services. You will work independently and self-responsibly, and think strategically and proactively.

Requirements

• Excellent communication skills
• Fluency in Italian and Swiss German
• English and French are an asset
• 2-4 years of relevant work experience
• Experience in the B2B medical field, preferably

Benefits

• Attractive additional benefits and benefits
• Growth opportunities on a global scale
• Access to career development through internal training programs and/or reimbursement of external training costs
• Flexible/hybrid workplace
• Travel: 0-5%