As a Salesforce Technical Administrator at Dialpad, you'll own the administration, configuration, and day-to-day reliability of our Salesforce CRM environment, including key CPQ and sales support workflows. You'll work closely with Salesforce Engineers, Systems Analysts, developers, and internal stakeholders to deliver scalable functionality, troubleshoot platform issues, and improve the systems that support our global Sales teams.
Requirements
- A bachelor's degree in a technical discipline or equivalent professional experience.
- 4+ years of Salesforce administration and support experience in a complex, integrated enterprise environment.
- Salesforce Administration expertise in Sales Cloud, including strong experience with configuration, Flows, and the Salesforce security model.
- Hands-on knowledge of Salesforce CPQ processes and the ability to support pricing and quoting operations end to end.
- Working knowledge of Salesforce development concepts such as Apex, LWC, Visualforce, and SOQL, along with experience operating in agile delivery environments.
- Experience with Salesforce data management, including migrations, retention, data quality, and issue resolution in integrated enterprise systems.
- Familiarity with tools such as Outreach, Marketo, Git, Workrails, Jira, and Copado.
- Strong analytical, problem-solving, and communication skills, with the ability to manage a high volume of requests across stakeholders with different levels of technical expertise.
Benefits
- Competitive salary
- Comprehensive benefits
- Real opportunities for growth
