CX Intelligence Analyst

Role Overview

The CX IBG Business Insights team partners closely with areas that design and operate our customer experience processes, acting as strategic advisors who bring data, insights, and guidance to the table. We embed ourselves in key projects and ensure that the team’s decisions are grounded in robust information, enabling smarter, faster, and more customer-centric outcomes.

What You Will Do

Drive analytical initiatives, shape metrics frameworks, and help answer critical business questions with clarity and depth. Monitor customer-centric KPIs through robust reporting and analytics, and generate actionable, data-driven recommendations that directly improve customer experience and support business objectives.

Why It Might Be a Fit

Influence CX strategies across multiple markets through rigorous analysis and a passion for elevating customer experiences. Collaborate with Business Process teams and other stakeholders to develop comprehensive user guides and documentation, and lead training sessions and workshops to empower users to leverage data in solving complex business cases.

Requirements

• Proven experience in roles delivering data-driven insights to organizations
• Bachelor’s degree in Engineering, Mathematics, Statistics, Finance, Economics or related fields
• Strong statistical foundation, with the ability to design hypothesis tests and apply appropriate algorithms to solve complex business problems
• Solid Python or R for data analysis and modeling, along with SQL skills and advanced use of Google Sheets (or Excel)
• Demonstrated ability to synthesize large, complex datasets into clear insights and actionable recommendations
• Fluent in English (required); Spanish is a plus

Benefits

• Flexible work and income opportunities
• Committed to building inclusive and diverse teams
• Equal opportunities for all candidates and employees
• Free from discrimination and harassment