CX Operations Sr Analyst

Role Overview

Join our CX Service Strategy team as a senior analyst to drive process redesign and product operations projects, focusing on our Food business. You will work closely with cross-functional teams and build strong relationships with key stakeholders.

What You Will Do

Drive cross-functional efforts to redesign complex customer journeys, implement AI-based workflows, and influence the product roadmap using data-driven business cases.

Why It Might Be a Fit

As a senior analyst, you will be responsible for driving process redesign and product operations projects, analyzing complex data to identify optimization opportunities, and implementing AI-driven automation to reduce friction and enhance the customer journey.

Requirements

• Bachelor degree in a quantitative discipline: engineering, economics, technology or related fields
• 2+ year of previous experience in data analytics, business insights, product operations and/or process optimization
• Programming-related, databases and data processing knowledge and experience (SQL, Python)
• Advanced skills in Microsoft or Google tools (Excel, PowerPoint, Google Slides, Google Spreadsheet)
• Fluent Business English is mandatory
• Strong analytical skills with the ability to interpret data and generate actionable insights
• Critical thinking and problem-solving abilities, with a focus on process optimization and workflow improvements
• Knowledge in project management and agile methodologies
• Excellent oral/written communication and interpersonal skills, with the ability to collaborate effectively across teams.
• Ability to handle multiple projects simultaneously and prioritize tasks effectively.
• Ability to maintain accuracy and high quality in all tasks while adhering to deadlines.
• Resilient, able to work in a very dynamic, fast and highly motivated
• Able to work with remote teams and across time zones to develop strategies and foster a cohesive and creative work environment.
• Must be customer centric and has the ability to develop creative solutions to a variety of complex problems
• Knowledge in experimental design (such as A/B experiments), general knowledge of User experience (UX/UI) is a plus

Benefits

• Customer value creation
• Data-driven decision making
• Win-win collaboration
• Integrity
• Diversity and inclusion
• Equal opportunities for all